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Discussion topic: Over charged

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Sharonk
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This message was authored by Sharonk This message was authored by: Sharonk

Over charged

‎09 Jul 2024 05:24 PM

I cancelled my tv service in June giving 30 days notice. I have kept my broadband and talk. My bill for July/August and future bills is still charging the costs with my tv package? I have paid the broadband costs but not the tv and now getting notices of overdue payment 

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Over charged

‎09 Jul 2024 05:26 PM

Posted by a Superuser, not a Sky employee. Find out more

@Sharonk 

How did you cancel? Did you receive an email from Sky acknowledging the cancellation? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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caesarome
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Re: Over charged

‎09 Jul 2024 05:27 PM

Posted by a Superuser, not a Sky employee. Find out more

As bills are created 14 days in advance billing does continue as normal right up to the day you leave so what day was your final day with Sky ?

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