Outstanding refund

[Claire842]

Hi, I know this has been answered before but would appreciate if someone could escalate it. My broadband was cancelled and all equipment returned. Sky took a payment of £49 on 16/10/25  which they shouldn't have. There followed a costly phone call when I was told that the amount t would be refunded in November - no problem! I haven't received a refund and it has now been over 6 weeks. The dd is still active - can someone please help

[PandJ2020]

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@Claire842 wrote:

would appreciate if someone could escalate it. 

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There's no current option to escalate here.

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There followed a costly phone call 

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Make sure you call the official number - they are not 'costly'.  (As a non-geographic number inclusive with most networks)

[Daniel0210]

@Claire842 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

[Claire842]

Thanks for letting me know I'll keep an eye out for my refund and give them another call 

[Daniel0210]

@Claire842 

As @PandJ2020 has indicated calls to Sky from non Sky phones are not necessarily expensive. 

The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones the same as 01 and 02 numbers.