Returns Issues

[Rhian15]

I have returned my Sky package as advised but was unable to use the prepaid package as this was dispatched too late after I'd lost access to the rental property. I have proof of postage for this, and am being sent regular messages to say that I am overdue a payment. Royal Mail tracked delivery number is: [details removed]

Moderator note: personally identifiable information removed

[Daniel0210]

@Rhian15 

Your post will return after the unique tracking number has been removed. 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the proof of posting.