Outstanding refund

[FHS72]

@10tonman That's great. Pleased to hear all resolved for you. I'm still waiting for a link I've supposedly been sent. It's taken up 4 hours of today and still no resolution. Sky really need to sort their customer services out. They've definitely lost me as a future customer, as I will never use them again for anything paid. It can't be that hard just to refund a payment, without making their customers go through all of this time wasting just to get back their own money.

[caesarome]

@FHS72 

You were sent the chat bubble which should be at the bottom of this page at 11.38 this morning so if you do not see it then try an alternative browser.

[FHS72]

@caesarome Nothing came through until 1.46, when a message from @Greenfingers001 appeared in my inbox. Up until that point, there was no sign of any contact, either as an email, chat bubble or message within the community page.

Carl in Tech Support has now resolved the issue and arranged for a manual refund to be processed. Thanks to Carl, who I assume is @Greenfingers001 and to @Daniel0210 for having moved this along. I appreciate their help in what has been a really time consuming and frustrating process up until today.

[10tonman]

@FHS72 @the link was in the bottom left of the screen. It looked like a thumbs up thumbs down bubble. Not what I was expecting but it worked. Be prepared for sercurity questions before ur actual chat with advisor. Mine was from tech help. Go figure. But he was on it.  Hope this helps

[FHS72]

Thanks, @10tonman. I didn't get what you've described, but I'm using Chrome so don't know if that affected anything. When it did open up this afternoon, it was as a chat window, and all is now resolved. Carl in Tech support was great!