Credit refund

[Elaine232]

I closed my account and you took another monthly payment I'm now have a large amount of credit, please refund ASAP. Thankyou

[cookiemonsteruk]

@Elaine232 

When did you canceju?

Refunds can take 6 weeks after your contract ends

[Daniel0210]

Not us @Elaine232 The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

Refunds should normally take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.