Outstanding refund

[Ade10]

I cancelled all my sky services in September, returned all my equipment but was still being billed. I now have a credit showing on my current and future bill. I was expecting a refund on my usual billing date as my payment method is still active and this is what I was told. It's been a week since my billing date and still nothing. 
How long is this going to take to get all this refunded. 

[caesarome]

Is your account now closed ?

[Ade10]

yes, my account t is now closed. 

[Daniel0210]

@Ade10 

To see if they can help you receive this in 3-5 working days, I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Ade10.

[Greenfingers001]

Update:

Spoke with @Ade10 and resolved issue, thanks again for the escalation have a great afternoon 🙂

[Ade10]

Thank you.