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Discussion topic: Outstanding payment message for Disney plus. Was advised by agent would be removed but hasnt

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This message was authored by: Hayley-1

Message posted on ‎02 Dec 2025 02:22 PM

Outstanding payment message for Disney plus. Was advised by agent would be removed but hasnt

I was advised by sky agent 8 days ago that Disney plus outstanding payment of £4.99 was wrong and would be removed within 7 days. The message is still there! The payment in question was from July! I upgraded to £8.99 per month plan and all payments taken since fine. Why was July payment missed and why hasn't it been removed like advised. This isn't the 1st time I've been promised help and nothing actioned. Please help 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Dec 2025 10:02 AM

Re: Outstanding payment message for Disney plus. Was advised by agent would be removed but hasnt

Posted by a Superuser, not a Sky employee. Find out more

@Hayley-1 

You are only asking other customers via here so we can't answer any questions related to what Sky or haven't done so your only option is to call them again

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