Outstanding credit

[Hana3]

I received an email that there's outstanding credit from my previous account and that sky would like to issue a refund. I called the number [removed] that was on the email but it was an automated call and I couldn't enter my details to get the refund. 

Moderator Notes: Removed contact details

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Addie15]

Update-We are closing this session now, as this matter has been resolved. Thanks.

[Mumbi]

I've had the same email come through, but unsure of which account it is to provide an account number when asked. Help?

[caesarome]

@Mumbi 

Have you left Sky ?