Outstanding bills and can not pay

[Tafius]

Can not pay the bills for this month. What can I do?

[Daniel0210 · Accepted solution]

@Tafius 
This billing process applies to all customers …

🟡 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟡 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

@Tafius 

You should have a payment method setup like a credit/debit card or a direct debit from which Sky will take the payment from you so that you do not and should not need to make manual payments so do you have this in place on your account ?

[Mark39]

@Tafius pay it as soon as you can. Until you settle it in full, your services are likely to be restricted. If it's still outstanding after 56 days, Sky may close your account and engage recovery agents.