Outstanding bill

[mickcee33]

I have been thinking about getting the sky glass for a while, but I can't go any further as it always says I have an outstanding bill! I don't and I have  even paid a small amount which has put me in credit but it's still the same. Any help? 

[Danz994]

Hi @mickcee33 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141