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Discussion topic: Outstanding bill

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This message was authored by: James+S+72

Outstanding bill

Hi. I've been looking at switching back to sky broadband, it says I have an outstanding bill , but my bills are paid.
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This message was authored by: caesarome

Re: Outstanding bill

Posted by a Superuser, not a Sky employee. Find out more

@James+S+72 

How long ago did you leave Sky Broadband ?

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This message was authored by: James+S+72

Re: Outstanding bill

Probably 3 to 4 years ago. It's on City fibre now so trying to get back.

This message was authored by: caesarome

Re: Outstanding bill

Posted by a Superuser, not a Sky employee. Find out more

@James+S+72 

Are you trying to sign up as a new customer so make sure you are not logged into your previous account when placing the order. If you are doing this then all you can do is to call Sky for help in getting this order placed.

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This message was authored by: Tomtom24

Re: Outstanding bill

Did you get this resolved? I have exactly the same, everytime i look at upgrades on TV/Broadband or phones on mobile firstly i get page will not load (app and website) then i click on the phone or product i want ot upgrade to and it saya i have an unpaid bill.......i dont. This only started happening 2/3 weeks ago.

This message was authored by: jamess72

Re: Outstanding bill

I ended up phoning up and got the broadband switched no problem. They saw there was no outstanding bill.

I still get it when trying for mobile but can't be bothered to be phone again so switched to someone else.

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