Outstanding bill Error

[Viking2091]

Hi all, I've tried a few times to look at mobiles switching, and also broadband upgrades. The website won't load for me and says invalid link. When I look at broadband it says there's an outstanding bill even though there isn't and I have a subscription unpaid, again, I haven't. This is very frustrating and quite poor from a company like sky. Anyone had this issue before and know how to resolve?

 

 

[Coley-W95 · Accepted solution]

Hi @Viking2091. Sorry to see that you've been experiencing some issues with checking out mobile and broadband options on the website. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[J_TUNNELL]

I have had this error for over 18 months and have been passed around and around trying to get it resolved with no luck! 

I've finally rasied a complaint. I can see other folks on the sky community have raised this issue too. So frustrating! Maybe I need to take a screen shot of this and share it!?!?!

[Tomtom24]

Have you had this resolved. I have exactly the same issue, cant look at anything as it says i have an unpaid bill, i dont and its only started happening 2/3 weeks ago.