0

Discussion topic: Ordered in error

Reply
This message was authored by: Sharon190

Ordered in error

I ordered Sports in error as none of us ever watch this channel - how can I cancel 

Reply

All Replies

This message was authored by: PandJ2020

Re: Ordered in error

Posted by a Superuser, not a Sky employee. Find out more

@Sharon190 wrote:

I ordered Sports in error as none of us ever watch this channel - how can I cancel 


By calling Sky to give 31 days notice to cancel.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Ordered in error

Posted by a Superuser, not a Sky employee. Find out more

@Sharon190 

You need to contact Sky and give them the required 31 days notice to cancel it so under “Need more help” might be the number to use:


https://www.sky.com/help


Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.


Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

 

You can also contact Sky via social media:


https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

 

The only issue you mught have is if you have signed up to a contract for the sports channels because if that is the case Sky would be within their rights to make you see it out.

 

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: MightyQuinn

Re: Ordered in error

Posted by a Superuser, not a Sky employee. Find out more

@Sharon190 wrote:

I ordered Sports in error as none of us ever watch this channel - how can I cancel 


Hi @Sharon190   I am sure they will allow you to cancel. There was a time when the Sports channels had a specific clause to prevent cancellations in the cooling off period, to deter people subscribing to watch a particular event and then cancel.

Reply