Order TV 2 Puks Bill Gone All over the place

[Jacqueline17]

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Hi everyone,

I recently ordered Sky with the whole home package, including Sky TV and two pucks.

I received everything on Monday, so I set up one puck that same day, and it worked perfectly. While checking my account to ensure all my bank details and bills were in order, I saw that, as stated in the terms and conditions, the first payment would be taken 14–16 days after activation. For me, that date would be December 27th, which seemed fine.

Today, I set up the second puck and decided to check the billing again. To my surprise, I saw a £47 bill due today. Clearly, it hasn’t been 14 days yet. I contacted Sky via online chat, and after reviewing my account, the agent acknowledged the issue but told me to call their corrections department to resolve it.

I asked for clarification, pointing out that this charge was against their own terms and conditions. Despite agreeing with me, the agent couldn’t fix the issue directly.

So now, due to my diligence in checking the account, I’ve discovered a payment was due today—completely against Sky’s terms and conditions. Yet they still went ahead and took the payment without any notification.

Absolutely ridiculous.

 

 

 

[GD1]

@Jacqueline17  Your other post about the same issue you added to a different thread has been removed as you have raised the issue here.

Creating duplicate post isn't helpful and will only cause duplicate replies and confusion.

[caesarome]

@Jacqueline17 

It does state here that the first bill for Sky Glass or Streaming is 3 days after activation:

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

It also depends on how you pay, so are you paying by a card ?