Ongoing complaint

[Keanu123]

(BREAKING THE LAW AND BREACH OF CONTRACT) Complaint on going since october 2025, weirdly sent love hearts by an online agent. Agents are [Removed] the team managers even worse and the CEO Dana should be stripped from her role. Claiming to not he receiving my emails or details but you are responding to my emails with clear details. I have even attached photo showing I've provided my details but on the same email thread you state you are waiting for a response? How does the make sence. [Removed]

Moderator notes: Removed foul language and edited title 

[martswain]

As this is a customer orientated forum and the few Sky staff here cannot deal with ongoing complaints you'll have to stay in contact with whatever team are dealing with your issue.

Nice rant though 😁😁😁

[Keanu123]

At this point in time i have no clue who is dealing with my complaints, getting emails from all departments.

The CEP Dana should be stripped from her roll. 

Sky have left with me wih no choice but to take legal action.

Disgusting service 

[Daniel0210]

@Keanu123 

We obviously don't know what your complaint is about. Sky have up to 8 weeks to resolve it or issue a deadlock letter before you can escalate it further. So if you made a complaint in October that will be any time now. 

[Keanu123]

Yeah I've since gone to Ombudsman and taking legal action.

Since October I've been emailing them with my details and they either respond to the email saying we are yet to hear from you or they respond to the email with my details asking my to provide my details.

I was weirdly sent love heart emoji's on their live chat as well. Sky also failed to provide a SAR within 30-days which is a legal requirment upon request.

Sky could not care but hopefully taking legal action I'll get somewhere