One big mess
Good evening.
I was a sky customers many years ago, maybe around 4-5 years ago. Returned all boxes and that was that.
I recently signed back up for a Sky Q TV package using the same email address. I made it extremely clear that I was due to move home the next week and to ensure my installation address would be my new address.
low and behold, a day later an email confirms it is booked in at my old address. This was 3 weeks ago.
i have called, emailed, done live chat, in all honesty around 10 seperate times. The first few times they kept assuring me the address had been changed, but it hadn't.
the last call, on 22nd December, was around an hour long from a guy within the home move team letting me know the system had been confused, he needed 24 hours to cancel at the old address and he would call me the next day and ensure installation was booked for the new address.
low and behold. The call didn't come. I've emailed since, received an email asking me to call the home move team.
i am going around in circles and absolutely no solution. The install date is 12th Jan.
To add to insult, I have just checked my account and sky have billed me from 11th December-27th December and taken the money from my bank account. How is this possible when I don't have any active service?
I am beyond stressed about this. I am out of pocket with no service, and no agent seems to be helping at all.
really hoping someone can
