One Touch switch

[Spay87]

I already have gone down the official complaint route with Sky - unfortunately yet more wasted time and told to ring technical services after waiting 3 weeks for a response of them reviewing a phone call. Had to chase again to be met by an ignorant, unapologetic technical team man named Simon - suggest he's sent on a customer service course. Has been nothing but an awful stressful experience, but will go through channels needed to make sure Sky are held accountable for their lack of liability [Removed]

Moderator notes: Removed campaigning

[NEDDY1213]

The same thing happened to me but sky say it Virgin and Virgin say its sky. I was in my 14 days cooling off period with virgin on a new 2 year contract. 

Now the 14 days have gone..

It was very stressful trying to sort this out with virgin. As the mess was made by sky who refused to do anything.

Thanks sky..

[Me134]

This thread is making me slightly nervous. I'm switching from VM to Sky for BB & landline next week and also have a Flex Stream box from VM added for free (hardly ever used as I have Sky Q) when I took out the BB. One of the agents told me that the TV would be cancelled at the same time (as you can't have one without the other) and I did receive an email explaining I'd have to return both the router & TV box.

I think I'll let the BB get swapped over on Tuesday before checking or contacting them. I can see them cancelling everything now and messing up the switch.