Offers

[Cerasela]

I was contacted by someone at sky with an offer about broadband and sky cinema. We agreed on it but now my sky cinema subscription is over and I can't find the changes that were made in the account and what we agreed on. I don't understand I think I was scammed ...

[Anonymous]

Hiya @Cerasela ,

on your mySky in contracts/docs, can you see the changes? if not, please contact sky directly and they can check if this was an agent or not.

I wish you the very best and hope you have this resolved.

[caesarome]

I doubt you were scammed as it wouldn't be in Sky's interest to try and deceive you. When did you speak to Sky about this as it isn't clear from your post if you spoke to them recently or over a year or so ago.

If it was a while back and the discount has finished you will see a price increase which is normal as the discount you go would have been for a certain time like 12 or 18 months.

Your message centre might have details of this offer:

https://www.sky.com/mymessages

[Cerasela]

Hi there! I spoke to them on the 23rd of June this year ,so it's like 10 days ago ...they offered me a discount with sky cinema and broadband togheter for like 18 months . And when I went to watch this movie,  the subscription for sky cinema was gone and tbh the broadband is playing a bit and it never happened before so that is why I thought maybe someone scammed me...but yeah I don't think it's in they're interest to do such things.  I don't know if it matters but the contract with broadband it's about to terminate in August . I'll try give them a call in the morning to understand more. Thank you for you comment 😊 

[Cerasela]

Thank you