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[Chantelleh74]

Good morning paid my bill manually and sky have taken the amount again so I'm now in credit but it was money I needed will they refund 

[Daniel0210]

@Chantelleh74 

Yes, if you ask. 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the 'planned payment' that Sky are expecting a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[martaorplq]

Good morning. Yes, Sky will usually refund you if you’ve paid twice and your account is now in credit. The refund isn’t always automatic though, so it’s best to contact Sky directly and explain what’s happened. They can either refund the money back to your bank or leave it as credit for future bills, depending on what you prefer. If the money is needed urgently, make that clear when you speak to them, as refunds can sometimes take a few working days.