Dear Sir or Madam, I am writing to inform you that the payment for my Sky Wi-Fi service has already

[SidraAlbezihi]

Dear Sir or Madam,

I am writing to inform you that the payment for my Sky Wi-Fi service has already been completed.

On 12 January 2026, I made a payment of £23. I have the invoice/bill as proof of this transaction.

Despite this, my bank is attempting to charge me again for the same service. I kindly request that you review my account and ensure that no duplicate or additional charges are taken, as the payment has already been made.

Please let me know if you require a copy of the invoice for verification.

Thank you for your prompt attention to this matter.

[PandJ2020]

You're not addresssing Sky here - just other customers.

There is no need to make manual payments as they do not stop automated ones collecting the bill amount.  Your payment will be a credit on your account.

[Daniel0210]

@SidraAlbezihi 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[caesarome]

@SidraAlbezihi 

Tje credit you have now added to your account should be used to pay next months bill so as stated above you do not need to make any manual payments like this with Sky.

[MightyQuinn]

Hi @SidraAlbezihi   All you have done is raised a credit towards your February bill. This does not stop the January collection, and it still needs to be paid.