@Sherry25 Which coutry are you located in?
As advised by @PandJ2020 Sky UK which provides TV, Broadband & Mobile services to customers in the UK & ROI don't use Paypal as a payment option.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
