My account is in arrears

[Kasimali]

It's doesn't let me pay

[Daniel0210]

@Kasimali 

Are your services restricted? 

[caesarome]

@Kasimali 

What is happening when you try to make a payment ?

[Kasimali]

It says my services are restricted 

[Daniel0210]

@Kasimali 
If your services are restricted Sky won’t reinstate them until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@Kasimali wrote:

It says my services are restricted 

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So you are behind with your bill, your services have been suspended and when you try to make a payment you are seeing a restricted message, is this what is happening ?

[Kasimali]

It doesn't show my balance the only way is to ring and clear the rest of the phone balance correct? 

[caesarome]

@Kasimali 

That is correct, so use 150 as the number to contact Sky on.