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Discussion topic: Not honouring extra data

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This message was authored by: Bluetit66

Message posted on ‎23 Apr 2026 05:50 PM

Not honouring extra data

Selected this offer to upgrade to 300 speed for free yet my account says 150 and now having to dispute this . The offer is still up and running on their website and via top cashback so cant be only one with this issue! 

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Message posted on ‎23 Apr 2026 06:28 PM

Re: Not honouring extra data

@Bluetit66 wrote:

Selected this offer to upgrade to 300 speed for free yet my account says 150 and now having to dispute this . The offer is still up and running on their website and via top cashback so cant be only one with this issue! 

What offer is this? Do you have a screenshot or a link to either Skys page or TCBs?

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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
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Message posted on ‎23 Apr 2026 06:59 PM

Re: Not honouring extra data

18107.jpg

 

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This message was authored by: Bluetit66

Message posted on ‎23 Apr 2026 07:02 PM

Re: Not honouring extra data

Added it when I checked out yet my account does not reflect the upgrade to 300 speed that I selected at checkout. Deal is still live on website but you dont get option to upgrade to 300 for £0 until you follow all the steps to sign up. Luckily I took all these screenshots when I added the deal last month as I dont trust websites  as had similar issues in past

18115.jpg

 

and this has proven my point!  

18115.jpg

 

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Message posted on ‎24 Apr 2026 06:54 AM

Re: Not honouring extra data

@Bluetit66 That's why I couldn't see it, it's a package that includes Ultimate TV Stream, yes? I presume you can get 300Mbps FF to your property? Use the following pics then.

 

150Mbps.jpg

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300Mbps.jpg

 

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Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using the Deco WiFi
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This message was authored by: Daniel0210

Message posted on ‎24 Apr 2026 07:30 AM

Re: Not honouring extra data

Posted by a Superuser, not a Sky employee. Find out more

@Bluetit66 

Note the text at the bottom of those images state New Sky TV and Broadband customers only.


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