I paid bill before

[Perun]

I paid a bill for £28 on March 31st. I have proof on my bank application. The charge was processed, not withdrawn. Where can I send a screenshot or a statement from the bank, but it take up to five days to receive . I don't have any more money to smoke again. I definitely paid it. I don't understand why the bill shows the amount owed. A statement it's not send back or canceled. It's changed. I have none more cash at the moment to cover that bill.

Regards

Filip

[PandJ2020]

Manual payments are generally credited against the following month's bill and automated payments will continue as normal.

[Perun]

The problem is that I receive the money much earlier and I can't pay on the agreed-upon date. That's why I paid early and it looks like I'll have to face the consequences. The app blocks the date change. The bill is due on Monday, which probably cuts off my internet connection. When I look at the app, it shows a debt for the amount I paid... One month in, and I'm already fed up with this company...🫣

[DaveDrizen]

---

@Perun wrote:

The problem is that I receive the money much earlier and I can't pay on the agreed-upon date. That's why I paid early and it looks like I'll have to face the consequences. The app blocks the date change. The bill is due on Monday, which probably cuts off my internet connection. When I look at the app, it shows a debt for the amount I paid... One month in, and I'm already fed up with this company...🫣

---

Didn't Sky give you a option of payment date when you set up the account! If you receive the  money early why can't that amount be put aside in your bank account til that date that Sky  will take your direct debit?

[caesarome]

@Perun 

If you try to change the billing date  to close to the date that is currently set then you need to leave it after your current date then you should be able to change it,

[Perun]

Maybe yes. But my payment still don't come through. After I paid 8 pouds and it's shows on bill , but not 28pouds. Madness I don't get this sky system.

[Perun]

Yes , but this time it doesn't. My money was taken over and it show nowissed payment. I have proof it was taken and never came back to account. I getting paranoid, I wanted to be fair and this happend...

[DaveDrizen]

---

@Perun wrote:

Yes , but this time it doesn't. My money was taken over and it show nowissed payment. I have proof it was taken and never came back to account. I getting paranoid, I wanted to be fair and this happend...

---

Have a look on you next predicted bill ( may) on my Sky app, you will probably see that £28 has been added to that bill as a credit.