Not compensated for lack of broadband service

[T-Ha]

Hi team, I had an issue with my broadband in april where i could not receive any service. I was told i would be compensated for the loss of service but this was not reflected in my billing. Please can you look into this issue? I'm not in the UK right now and I won't be until December - I'm unable to call the team to resolve it.

[GD1]

@T-Ha  You're not talking to Sky Customer services via the community, no one here can look into your accou t.

[Daniel0210]

@T-Ha 
It’s applied 30 days after the fault has been repaired and comes in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). 

If your bills do not reflect the credit being applied you'll need to contact Sky. 

The criteria is:- If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it.