@Wheeler1984 wrote:
I have been struggling to find a web chat to speak to a Sky advisor to no avail. I am currently in Spain so calling is not an option due to the high calls charges. There is an investigation on my account after an advisor messed up my account and gave discounts that didn't exist. Now I get emails saying act now or I'll face cancellation charges. Not even an email address to contact Sky. Everything directs me to call them. Stress I do not need when on holiday and when Sky cannot get their act together and sort the issue at hand first.
Can a Sky advisor contact me via email, please?
No, Sky don't use email as a form of contact, so no one at Sky will contact you by email, aslo no one at Sky would even know who you are or your contact details!
Have you tried contacting them via social media, links are at the bottom of this page.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
