This discussion topic has been answered Discussion topic: No refund
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Message posted on 02 Oct 2025 01:59 PM
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Hi I have recently moved house and was told that as I have just had my monthly payment taken from account I would have it refunded and then restart the payments when everything is up and running. I have had no refund!
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Message posted on 02 Oct 2025 02:03 PM
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@emmaalfie wrote:Hi I have recently moved house and was told that as I have just had my monthly payment taken from account I would have it refunded and then restart the payments when everything is up and running. I have had no refund!
We're other customers here and cannot see your account.
If you elected for a 'house move' direct with Sky then payments would normally continue as normal with no extra payments... (No stopping/restarting)
Obviously we don't know what you agreed/did with Sky.
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Message posted on 02 Oct 2025 02:03 PM
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@emmaalfie wrote:Hi I have recently moved house and was told that as I have just had my monthly payment taken from account I would have it refunded and then restart the payments when everything is up and running. I have had no refund!
We're other customers here and cannot see your account.
If you elected for a 'house move' direct with Sky then payments would normally continue as normal with no extra payments... (No stopping/restarting)
Obviously we don't know what you agreed/did with Sky.
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