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Discussion topic: No help from Call Handler

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Avatar for SMS89
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This message was authored by: SMS89

Message posted on ‎22 Jun 2025 03:41 PM

No help from Call Handler

I am pensioner who is hard of hearing and need help. I am being told information that does not relate to my complaint. All I need is someone to help me who can LISTEN, SPEAK CLEARLY And HELP ME.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Jun 2025 03:51 PM

Re: No help from Call Handler

Posted by a Superuser, not a Sky employee. Find out more

@SMS89 

What issue do you have?

If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: caesarome

Message posted on ‎22 Jun 2025 04:04 PM

Re: No help from Call Handler

Posted by a Superuser, not a Sky employee. Find out more

@SMS89 

If you can hit the reply button and tell us what your issue is then perhaps us fellow customers might be able to help you via here.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎22 Jun 2025 06:46 PM

Re: No help from Call Handler

Posted by a Superuser, not a Sky employee. Find out more

@SMS89  Are you registered with the accessibility team?  https://www.skyaccessibility.sky/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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