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Discussion topic: No connection with TV/ broadband package

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Gypsy2017
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This message was authored by Gypsy2017 This message was authored by: Gypsy2017

No connection with TV/ broadband package

‎23 Jun 2023 10:34 AM

hi I i have paid my bill but I have no connection to my broadband TV package how long till I get reinstated 

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GD1
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This message was authored by GD1 This message was authored by: GD1

Re: No connection with TV/ broadband package

‎23 Jun 2023 10:37 AM

Posted by a Superuser, not a Sky employee. Find out more

@Gypsy2017  Have you also set up a new direct debit?   You'll need to wait for payment to clear also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Gypsy2017
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This message was authored by Gypsy2017 This message was authored by: Gypsy2017

Why do I have to set up a new direct debit I've paid my bill

‎23 Jun 2023 10:43 AM

Can you tell me why I have to set up new direct debit as you have all my details 

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GD1
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This message was authored by GD1 This message was authored by: GD1

Re: Why do I have to set up a new direct debit I've paid my bill

‎23 Jun 2023 10:47 AM - last edited: ‎23 Jun 2023 11:12 AM

Posted by a Superuser, not a Sky employee. Find out more

@Gypsy2017  Your posts have been merged.

 

You are not addressing Sky customer services via the forum, however if your previous direct debit failed twice it may have been cancelled, have you setup a new one?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Mark39
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Re: Why do I have to set up a new direct debit I've paid my bill

‎23 Jun 2023 11:05 AM - last edited: ‎23 Jun 2023 11:21 AM

Posted by a Superuser, not a Sky employee. Find out more

@Gypsy2017 I've joined your two posts together for continuity.

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GD1
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Superuser
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Re: Why do I have to set up a new direct debit I've paid my bill

‎23 Jun 2023 11:11 AM

Posted by a Superuser, not a Sky employee. Find out more
@Mark39 wrote:

@GD1 I've joined your two posts together for continuity.

You do mean @Gypsy2017 ??

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Mark39
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Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Why do I have to set up a new direct debit I've paid my bill

‎23 Jun 2023 11:21 AM

Posted by a Superuser, not a Sky employee. Find out more
@GD1 wrote:
@Mark39 wrote:

@GD1 I've joined your two posts together for continuity.

You do mean @Gypsy2017 ??

Ahem = yes. Not paying attention!

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