New user - restricted page message

[Markie1962]

Hello

I just signed up to Sky Broadband. I am trying to view my billing details but I get a message indicating it is a restricted page and in the URL it states unauthorised. Who can help me deal with this issue ? Thanks. Mark

[caesarome]

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@Markie1962 wrote:

Hello

I just signed up to Sky Broadband.

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If your broadband hasn't been activated yet you might not be able to view the billing page just yet, not only that there wouldn't a bill to view just yet due to you currently having no active service.

There is an article here about the first few bills:

https://www.sky.com/help/articles/understanding-my-bills

[Markie1962]

Hi. Thanks for the prompt update. My broadband is active, I am able to view stuff online. So do I still have an issue ? Thanks Mark

[Markie1962]

Oh. when Isay view stuff online I mean films/boxsets not my Sky bill !! 🙂

[caesarome · Accepted solution]

@Markie1962 

Have you linked your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Markie1962]

Thanks @caesarome , linking my account gave me the access to view my bill 🙂 Thank you !!