New order placed - incorrect advice given?

[Sallyric]

I have been out of contract since October 2024, just paying each month the bill as stated. 

I had the sky ultimate package, sky cinema and broadband. 

I decided yesterday to call up to lock in to a new contract with the Sky glass TV at the time of the call I mentioned I no longer wanted sky cinema, just wanted the sky essential TV package and was happy to have adverts (so do not want to pay the £6 fee to skip adverts.) The advisor told me how much my bill would be monthly with all of these service changes. But told me she could not remove/change these services until my sky glass TV is delivered (2nd June.) and that I must call up once the TV is delivered to change these things. I agreed and a new email was sent through with what 'I ordered' with the above things that I wanted removing, listed. 

The more I think about this I believe I have been given the incorrect information. As I cannot understand why these services could not be removed at the time of initially placing this order? I'm not sure where to go from here as feeling a little disgruntled that I will again have to phone to remove the additional services that I didn't want in the first place. I would understand if I was still in a previous contract with these additional services, but as I mentioned before my previous contract has expired and I've been in a rolling contract since. 

Can anyone comment on their experience if they believe I have been given the incorrect information or if it does sound correct what I have been told? 

[MarkGoldsmith]

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@Sallyric wrote:

I have been out of contract since October 2024, just paying each month the bill as stated. 

I had the sky ultimate package, sky cinema and broadband. 

I decided yesterday to call up to lock in to a new contract with the Sky glass TV at the time of the call I mentioned I no longer wanted sky cinema, just wanted the sky essential TV package and was happy to have adverts (so do not want to pay the £6 fee to skip adverts.) The advisor told me how much my bill would be monthly with all of these service changes. But told me she could not remove/change these services until my sky glass TV is delivered (2nd June.) and that I must call up once the TV is delivered to change these things. I agreed and a new email was sent through with what 'I ordered' with the above things that I wanted removing, listed. 

The more I think about this I believe I have been given the incorrect information. As I cannot understand why these services could not be removed at the time of initially placing this order? I'm not sure where to go from here as feeling a little disgruntled that I will again have to phone to remove the additional services that I didn't want in the first place. I would understand if I was still in a previous contract with these additional services, but as I mentioned before my previous contract has expired and I've been in a rolling contract since. 

Can anyone comment on their experience if they believe I have been given the incorrect information or if it does sound correct what I have been told? 

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Hi @Sallyric what Sky TV service do you currently have ( Sky Glass, Sky Q or Sky Stream)? I think the answer to this would help determine whether the informaton that the advisor told you was correct or not.

[Sallyric]

Sky Q currently

[PandJ2020]

You have to give 31 days notice to remove those items.  So, if they are prepared to remove them from 2nd June I think you're quids in?

[MarkGoldsmith]

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@PandJ2020 wrote:

You have to give 31 days notice to remove those items.  So, if they are prepared to remove them from 2nd June I think you're quids in?

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It certainly should be to your advantage as to have sky glass they have to cancel Sky q so actually performing this switch will remove that 31 day notice period as Sky q would get cancelled when your sky glass activates.