New Broadband but Sky ID won’t work

[LucyHughes1]

Today I set up a new account and ordered new broadband 

but when I went to the app to make my SKYId it said there's already an account with my email 

so I tried to login but then it said there's no product associated with my address

my broadband will be arriving by 13th June and I want to make sure I can use the app and have all info in one place but this login issue is preventing that 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147