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Discussion topic: Netflix

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Avatar for Lorna29
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This message was authored by: Lorna29

Message posted on ‎25 Nov 2024 07:19 PM

Netflix

I never had access to Netflix for about 5 weeks so why have I been charged again for it my sky also went down for about 3 days so again why am I being charged for a full month I was told it would be sorted on the next bill and it hasn't 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎25 Nov 2024 07:26 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

Billing continues as normal throughout any outages as it is now up to you to contact Sky to ask about compensation credit for the period you have not had these services.

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This message was authored by: Daniel0210

Message posted on ‎25 Nov 2024 07:27 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Lorna29 

If Sky agreed to place a credit on your account it might have been too late for your next bill as these are generated 14 days before your payment date. Have a check of your future bills to see if the credit has been applied. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
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