Netflix free upgrade not working

[Mand_1]

I received a letter in October to say that I would get a free upgrade upgrade to Netflix standard which would include the ability to have two devices accessing Netflix at the same time. This isn't happening. I've tried to contact sky but received their virtual assistant was just kept sending me round in the same loop unable to answer my question anybody else having these issues?

[caesarome]

@Mand_1 

When calling try saying nothing and remain on the line. If you use social media then you are also contact Sky this way as thyere are some links at the bottom of this page you can use.

[Mand_1]

Ok thank you I'll try that

[TimmyBGood]

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@Mand_1 wrote:

I received a letter in October to say that I would get a free upgrade upgrade to Netflix standard which would include the ability to have two devices accessing Netflix at the same time. 

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Perhaps note this isn't so much a 'free upgrade' as the inevitable result of Netflix themselves ceasing to offer their 'Basic' tier: consequently all customers globally are being moved to 'Standard with Adverts' by default.

[Mand_1]

Thank you for the reply and yes I was aware of the change to the Netflix offering but non the less nothing has changed for me so no ability to use on two devices or ads for that matter as was explained in the email.