Netflix account is not correct email

[SecretPalemerk]

I have used Netflix through my Sky subscription since 2020 and have previously been able to log in to Netflix using my email address. Since renewing my Sky package a few months ago, I can no longer log into Netflix - it says my email is not a recognised user name. Having checked my account on my Sky Q box, the email address which is now connected to my Netflix account is not mine. This means I cannot log into my Netflix account (I don't have the password, and the reset would go to the email address which isn't mine). Netflix say I need to resolve with Sky, and the Sky FAQs say I need to resolve with Netflix. Any advice on how I resolve this? I can currently only use Netflix on my Sky Q box, but I need to be able to login on other devices too

[SteveSully]

Same for me.  How do we access the email if it isn't ours.  Also does anyone reply to these?

[SecretPalemerk]

Looks like lots of people get responses, but not this one unfortunately 😞

Afraid I've not been able to find out the answer yet. So still don't have Netflix access on other devices

Best of luck

[SteveSully · Accepted solution]

I ended up going on chat and explaining the situation. It appears my account could have been hacked. 

I gave them the information they asked for and they reinstated the account to the proper email after I changed my password and added a mobile number for extra security.

https://help.netflix.com/en/interface/chat 

[SecretPalemerk]

@SteveSully Legend - that's it all sorted. I'm sure I tried this first time round, but I guess I got the automated response. Looks like the trick is to make sure you're chatting with an agent rather than the auto-response!  Thanks again buddy

[Brendankelly]

Hi,

i had the same issue, logged out of all devices , changed my Netflix password and joined again on sky and all fine now

hope that helps