Need to link Sky Glass account with my broadband account

[Anonymous]

Hi

having problems with my account. I have Sky Glass and an SR203 hub. My account and tests online show I have a Sky Q hub. Can't get information online when I log in.

[caesarome]

Have you used this link to actvate it:

https://sky.com/activate

[Anonymous]

I think I have used to many passwords on old Sky accounts and it's all mixed up.

[caesarome]

@Anonymous 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Lounotts.