Need to conatct actual sky assistant

[Em14]

Trying to call sky cant get through unless pay bill i need to extend payment date but deosnt let me through says need to pay bill first what can i do

[Daniel0210]

@Em14 

Your post is correct. Sky won't talk to you whilst you're in arrears. It's the same for everyone. 

If your services have been restricted (and it’s normally only a missed payment that triggers this), any calls to Sky will direct you to make the payment. Sky won’t reinstate your services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will need to pay the next bill as well.

If you can’t pay it all in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend isn’t likely to be processed until the following week as banks are closed.

[jiaxin]

Hi ，I'd like to talk to someone，please give me a call ASAP ，thank you

[Daniel0210]

@jiaxin 
You’re talking to fellow customers here not Sky Customer Services. Sky won't call you. Is your issue one we can help with?