Nasty SKY

[Alison177]

I had to move house due to my husband having a stroke we moved into my sons house. After over twenty Severn year with Sky I am being hounded first you said I owed 50 which I disput as I did ring to cancel only to be told you didn't have a record of the call HOW CONVEIENT . Now to give you what ever it is your asking for I just don't know. We left the property and left the "kit" there if you want go and collect it.  I am disgusted with Sky, I was such a loyal customer and to be treated in this way when at the end of the day I wouldn't have left had I not been forced to move due to having to have help with my husband. This appalling 

[Daniel0210]

@Alison177 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers with additional help from Superusers like myself.

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@Alison177 wrote:

I had to move house due to my husband having a stroke we moved into my sons house. After over twenty Severn year with Sky I am being hounded first you said I owed 50 which I disput as I did ring to cancel only to be told you didn't have a record of the call HOW CONVEIENT . Now to give you what ever it is your asking for I just don't know. We left the property and left the "kit" there if you want go and collect it.

That's not how it works. As per the T's and C's that were agreed the account holder (you or your husband?) are responsible for returning and loaned equipment Sky are expecting back. Sky don't collect it.

If you’ve successfully cancelled Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

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[DaveDrizen]

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@Daniel0210 wrote:

@Alison177 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers with additional help from Superusers like myself.

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@Alison177 wrote:

I had to move house due to my husband having a stroke we moved into my sons house. After over twenty Severn year with Sky I am being hounded first you said I owed 50 which I disput as I did ring to cancel only to be told you didn't have a record of the call HOW CONVEIENT . Now to give you what ever it is your asking for I just don't know. We left the property and left the "kit" there if you want go and collect it.

That's not how it works. As per the T's and C's that were agreed the account holder (you or your husband?) are responsible for returning and loaned equipment Sky are expecting back. Sky don't collect it.

If you’ve successfully cancelled Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

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It should also be added that if Sky don't receive the equipment back after a period Sky will make a charge for the non return. as under the term of your contract they are entitled to to do