NO REFUND

[Marie95]

Told via email 3 weeks ago was receiving refund. No refund received

[Daniel0210]

@Marie95 

Can we ask what the refund is for? 

[Marie95]

Ended broadband contract and due money after final bill. 

[Daniel0210]

@Marie95 

Thank you. Refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Marie95]

I don't know what's still active but they should still have my account details. I don't really want s cheque I'd prefer in my acc

[Daniel0210]

@Marie95 

We need confirmation it's showing as a credit on your Sky account before we can escalate it to Sky. 

[caesarome]

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@Daniel0210 wrote:

before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account

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[Marie95]

I can't log into my sky. Some chat thing keeps coming up