Mysky

[Kevin041]

Can't access my bills or anything on mysky? 

[caesarome]

Why, what is happening when you try to ?

[Kevin041]

Nothing whenever I try to link my mobile account to MySky it's doesn't work, I've been in the phone a few times trying to sort this as well and still no further forward

[caesarome]

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@Kevin041 wrote:

Nothing whenever I try to link my mobile account to MySky it's doesn't work,

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Something must be happening like do you see an error message or perhaps a blank page ?

[Mark39]

No error message?

[Kevin041]

On the MySky app when I click on my products I get a messages saying my request can't be processed right now, which it's said for months and when I click on bills it tells me that page is restricted 

[caesarome]

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@Kevin041 wrote:

 and when I click on bills it tells me that page is restricted 

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To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Kevin041  an invite to chat.

[Greenfingers001]

Update:

Spoke with @Kevin041 and after checking the Sky ID, this one needs the Sky ID team who are available via our contact centre.

Thanks again for the escalation have a great day 🙂