Discussion topic: My sky stream bill this month has yup yet again
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 25 Aug 2024 04:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
My sky stream bill this month has yup yet again
I don't know how or why but each one of the sky bills are never the same each month, , constantly changing me more. Each part of the bills are going up, I'm supposed to be paying approx 35 pounds, you take a look at my pay my bills listing and every month there is a different amount, I'm also very unhappy about my phone bill from when I was in Tunisa as soon as I landed I had a txt saying I had reached the maximum amount on my phone bar, they said it was 42.00 and my phone was blocked, I then get my phone bill the next month and it's 132.quid??? How can I reach the maximum amount set up, have my phone restricted and then get a bill of 132.00 , that same bill I had to make a card payment for my streaming as I did that I was told to set up my payment method. I did that on the app out of the blue my tbh is restricted, I phone up there saying I owe 10.20 and I don't have a payment method setup! So now I get 10 pounds late fee. This is not an exceptable way to collect money from me. There's a cost of living crisis going on and I'm getting ripped off by SKY!!!!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 25 Aug 2024 08:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: My sky stream bill this month has yup yet again
As customers here, we can't see your bills, of course, but they're unlikely to be wrong and I doubt you're being 'ripped off' by Sky.
If you call they'll explain your billing or if you believe you have valid grounds you could raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint
Message posted on 25 Aug 2024 09:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: My sky stream bill this month has yup yet again
@VivDuval wrote:
I'm also very unhappy about my phone bill from when I was in Tunisa
Tunisa is rst of the world charges so will work out as being really expensive to use your phone there:
https://www.sky.com/help/articles/sky-mobile-roaming-rest-of-the-world
As well as the £42.00 charge what else shows on your bill:
https://www.sky.com/mobile-bill
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Aug 2024 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: My sky stream bill this month has yup yet again
Note that combining a post about Sky Mobile billing with one about streaming (or broadband) really complicates things unnecessarily. It's always best to approach these separately, as different contracts and T&C's apply.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page