My payment is due and I don't get paid for another week. What can I do?

[Nikkiagsy]

I've just moved to sky and my payment for my first broadband is due today. I don't get paid for another 7 days though

[Daniel0210]

@Nikkiagsy 
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Nikkiagsy]

Thank you so much for the quick reply. That's put my mind at rest and.i also know not to make a manual payment just to wait for the direct debit to try and take it again

[Daniel0210]

@Nikkiagsy 

After two bills have been paid you'll be able to change the payment date to one more suitable.