My order

[Will011]

Hello, I recently purchased products from yourself, the TV and broadband package. I have logged into my sky app to check and I have no update. It says to please contact sky. I have tried numerous times and keep getting stupid AI... can I please speak to someone, or I will just cancel this order before its even started, poor customer service. Can someone please respond today. I should be receiving the tv today, but I have received no update or delivery expected. As you promise on your website delivery next working day. I ordered we'd night, expecting delivery today.

[Daniel0210]

@Will011 

What TV service did you order? Certainly broadband has a lead in time of a minimum of 2 weeks. 

You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers so Sky won't respond to you on here. If the app says contact Sky you'll need to give them a call. 

[Will011]

Oh OK Daniel, thanks.

I ordered the TV stream box and broadband. 

When logged into app, it says issue with online TV order, please contact sky.... and I have been for the past 24hours. Pathetic customer service.  

I'm just going to cancel, because its shockingly bad customer service. And it's only day 2. I'd be able to speak with the man on the moon before an actual person in sky... Great to have there hand out looking to sign you up.

Thanks Daniel.

[Daniel0210]

@Will011 

You'll still need to call Sky to cancel so see what they say is the issue.