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Discussion topic: My future bill is almost double of my monthly subscription

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This message was authored by Goodlife4u This message was authored by: Goodlife4u

My future bill is almost double of my monthly subscription

I have a £25 a month plan only for broadband superfast and it started just a month back. For the first month the bill was as expected minus £5 which is the security returned. On the mysky app on future bills it shows £41 for the next month and £25 there after. Why are they asking for £41 for the second month of my contract which I didn't subscribed for???
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My future bill is almost double of my monthly subscription

Posted by a Superuser, not a Sky employee. Find out more

@Goodlife4u 
Your first couple of bills are usually higher, basically due to the dates they cover (over the usual 28 days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check out your future bills to see if they reflect the amount you were expecting. Also see these links

https://www.sky.com/help/articles/understanding-my-bills

and

https://www.sky.com/manage/bill/future


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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