08 Dec 2023 07:44 AM
My contract ends this month end and i dont want to continue with my current package.How much will it be to have broadband only?
08 Dec 2023 07:47 AM - last edited: 08 Dec 2023 07:50 AM
Posted by a Superuser, not a Sky employee. Find out moreYou will have to contact Sky and negotiate a new discounted deal. You can't do it via the forum. It will mean having another minimum term deal.
To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.
08 Dec 2023 07:58 AM
I have been emailing Sky with no response.My contract expires this month end and thats why i need to decide whether to renew it or switch
08 Dec 2023 08:00 AM
Posted by a Superuser, not a Sky employee. Find out moreSky don't use email as a general method of communication so that will explain having no response. The best deals are usually by calling in but be aware the lines are apparently busier than usual.
08 Dec 2023 08:04 AM
Kindly share the call number please
08 Dec 2023 08:09 AM
Posted by a Superuser, not a Sky employee. Find out more@Broadwell
150 from your Sky Talk landline or a Sky mobile otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).
You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.
Note: We’ve been informed the lines are busier than usual at the moment.
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