My bill

[Jaderoderick]

My account is in credit 91.26 id like it refunding back to my account

[Daniel0210]

Hi @Jaderoderick 
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

🔹

What's this credit for? Have you recently cancelled a subscription? 

[PandJ2020]

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@Jaderoderick wrote:
My account is in credit 91.26 id like it refunding back to my account

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How did it get into credit?  (As it may not be refundable)

[Jaderoderick]

Overpaid my bill

[Daniel0210]

@Jaderoderick 
You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[Jaderoderick]

Yes i would like it refunding please

[Daniel0210]

@Jaderoderick 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Danz994]

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @Jaderoderick an invite now and we can assist further. Thanks, Danielle 

[Jaderoderick]

Ok thank you 

[Jaderoderick]

I want to know if the refund of 91.16 has been sent back to my bank as its gone of my credit now

[Daniel0210]

@Jaderoderick 

If the private chat with the Community Messaging Team results in the refund being sent to your bank that will take 3-5 WORKING days. As the chat only started on 17th of September, if the process was commenced immediately today is the second working day. 

[Mark39]

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@Jaderoderick wrote:
I want to know if the refund of 91.16 has been sent back to my bank as its gone of my credit now

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@Jaderoderick that would be consistent with the refund having been processed and on its way to your bank.

[Jaderoderick]

Ok