My bill

[Pompeysue66]

Dear sir/madam

i was due to pay a high bill of £156  today ive not been paid my benefits as i will be transferring to universal credit soon. Is there anyway i can pay £56 on monday 7th April then £56 on 15th april then. £56 on the 30th april then my normal bill on the  3rd May please 

ms s deathers

[MarkGoldsmith]

Unfortunately Sky don't operate on a "promise to pay" model. If bills aren't paid when they are due services are automatically restricted until payment is received.

If you are on benefits you may be able to switch over to the social tariff ( note this doesn't apply to TV subscriptions and Sky would likely ask for current bills to be paid before they can switch you over). https://www.sky.com/help/articles/sky-social-tariff

[Daniel0210]

@Pompeysue66 
If your services are not yet restricted the following process applies…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass