My bill

[Adampatch1234]

Need help regarding my bill I don't get paid till the 14th and you are attempting my bank and services are slow and threatening to be cut of

[Daniel0210]

Hi @Adampatch1234 
You aren’t addressing Sky Customer Services here. This is mainly a forum where customers help other customers so Sky won’t automatically contact you based on your post.

The normal procedure is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. Don’t be tempted to make a manual payment at this point as it's likely that will go towards the following months bill, leaving your current bill unpaid and subsequently restricted. After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is all an automated process and from what we’ve been told Sky Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

[PandJ2020]

You're addressing other customers here.

If a DD fails then it is reattempted around 10 days later.  If that fails then your services are restricted until you clear the balance (and late payment fee).

[caesarome]

If your bill date is before the date you get paid then going forward you could change it so it is after the date you get paid by your company. It is to late to do it this month but oce this Sky bill has been paid you can change it if you want.