My bill

[Dc96]

I paid my bill before it was due my account says I'm in credit for next month why are sky trying to get that payment again and why am I getting email saying I could loose my service if I don't pay?

[Daniel0210]

@Dc96 

The manual payment was unnecessary and has correctly gone as a credit on your Sky account, and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

[caesarome]

@Dc96 

You have answered your own question:

---

@Dc96 wrote:

I paid my bill before it was due my account says I'm in credit for next month 

---

The payment you made has not paid the bill but has gone onto the account as a credit which can happen if you pay it to close to the billing date. The credit will be used to pay your next bill.