My bill

[Sade13]

U have taken out another amount out my account when I have already paid. I would like a refund ASAP not in 5 working days

[Daniel0210]

@Sade13 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

It sounds like you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days (that is asap). 

Either call, use Sky Assistant or perhaps use social media to initially make contact.